Category Archives: troubleshooting

Right now – SBU is using Turning Point Cloud for clickers in our classrooms.  As of tomorrow (May 31st), Turning Technologies will be releasing a new version of the software called Turning Point 8.  It will show up as a download from your instructor user account through Turning Technologies:

 

 

Turning Point 8 is NOT backwards compatible.  Any assessment and quizzes made with Turning Point 8 will NOT work in our classrooms and lecture halls.  (See above in the screen shot where it says “Before you download, please check with your institution…”)

The new version also will not be compatible with loading grades into blackboard until we decide to switch to the new version… so even if you only teach with your own laptop, you will not want to use anything but Turning Point Cloud at this time.

 

Has stuff stopped working in your browser?

I was having more and more trouble as time went on with some features in echo360’s editing area.  It sends an error complaining about flash not being new enough… but I knew I had the newest one installed…  very frustrating.  I know that Apple and Adobe don’t always get along – especially when it comes to Flash, so I just went with it for a bit.  But hey – turns out that there is an actual solution, and it isn’t in the apple preferences, it’s in the browser preferences.

The other fun bit, is you can’t just pull down a normal settings menu and expect to find this… you have to type into the URL field:  chrome://plugins  to get to these preferences.

https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html

All fixed!

 

 

turningpoint cloud image

checklist of Turning Technology Cloud woes

We use clickers with an LMS – namely Blackboard (9.1.110082.0).

  • When you use an LMS, you need to register your online Turning Technology account with your school email address and indicate that you are either an instructor or a student.
  • Once registered as a student you can not start the TurningPoint Cloud program.  So, if you have to use clickers for a class – and you have to run the software because you are a TA, you will need to use a non-university email to register as an instructor. You won’t be able to sync anything like your roster, because the email address isn’t associated with your LMS.
  • No explanation has been giving for why allowing students to run the program is such a bad thing.
  • Once registered as an instructor, you can not register a clicker.
  • The instructions for how to use your license code that come in the box with a new clicker, contain instructions that are for students that do not use an LMS.  Following them can result in needing Turning Technologies’s support people to assist.
  • Courses that have rosters of more than 400 people cannot successfully connect with the Turning Technologies server without experiencing a time out. This goes for downloading the participant list and also for uploading grades. Turning Technologies currently is manually delivering the participant lists to our instructors via a support account that has been entered into those classes as a TA or Instructor. They are working on this and need to fix it. Fixed by software update from company. On the other hand, maybe not.  they are blaming our Blackboard “trafficking” on server time out issues.
  • Courses with large enrollments also getting server errors when attempting to start responseware. Fixed by software update from company. ??
  • During the first two days of class, students were receiving messages when trying to register saying that the code was invalid – but this was only because their server was over welmed. Apparently it was actually taking the license.  If a student tried again later, they would get a this code has already been used error.
  • Due to the tightening of security on the turningpoint system, session files and participant lists can no longer just be shared with another person by dragging it out of the folder and attaching to an email or shared drive space. (Note course coordinators!) These files must now be exported with a password that you then share with whomever you want to be able to open the file.
  • Also note previous post: http://you.stonybrook.edu/jadams/2014/08/26/turningpoint-cloud-is-damaged-and-cant-be-opened-you-should-move-it-to-the-trash/
  • There is no longer a  lookup device IDs for students who have registered in the Cloud only.  I used to use the Device ID lookup tool quite often to assist with Lost and Found devices.
  • Using RemotePoll for remote clicker sessions (we use it mostly for courses where we have more students than we can fit into one room. In this case we would stream the video into a second room and setup remote poll so that the students in the overflow room can still participate with the clickers), is now only between two windows machines over direct IP.  It used to have to be on a windows box in the remote room, but could be mac on the presenter machine.

I will update this as issues are resolved. Our classes started on 8/25/14.

“TurningPoint Cloud” is damaged and can’t be opened. You should move it to the Trash.

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If you are getting this error when trying to run TurningPoint Cloud from a USB stick on a Mac; here is your solution:

Normally, when you download software from the internet and open it, the message below will appear.

This message is not being displayed and causing the damaged error you are seeing due to a default Security setting on the Mac.

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To resolve this, I had to access Security & Privacy and do the following: 

1.         Click the Lock
2.         Enter machine password
3.         Select “Anywhere” radio button
4.         Click the Lock

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