Shadowing 2/16 Today I shadowed Adrienne for an hour and then Jenney afterwards. During my time with Adrienne, she spent a good portion of the time going over ITSM with me since she had just received phone calls that required the submission of tickets. She left one issue un-ticketed for the sake of teaching…Continue Reading Week 4 : 2/19
Shadowing 2/9 I shadowed Adrienne in the TLL lab. She started off the session by having me define the difference between a site manager and a member of Help Desk. She went in depth into the responsibilities of the Student Support Line (the importance of that being the name as opposed to TLL now). We…Continue Reading Week 3 : 2/12
We had our first internship class of the semester on Friday January 29th. I was running from the Light Engineering Building, praying to some deity up there that I wouldn’t be late on the first day. Unfortunately for me, I decided to take the elevators up to the fourth floor of the Meville Library….Continue Reading Week 1 : 1/29
I work for Stony Brook University’s DoIT as a TLT Student Consultant. I started Fall ’15, and this semester, I am taking an internship with TLT to become a Senior Consultant. As part of this internship, I will be conducting a reflective journal of my experiences. Please enjoy! …Continue Reading TLT Internship Spring ’16