Shadowing 2/16 Today I shadowed Adrienne for an hour and then Jenney afterwards. During my time with Adrienne, she spent a good portion of the time going over ITSM with me since she had just received phone calls that required the submission of tickets. She left one issue un-ticketed for the sake of teaching…Continue Reading Week 4 : 2/19
Week 4 : 2/19
