Shadowing This week was my last shadowing session with Adrienne, Jenney, Jeff and Michelle. Compared to the first week that I spent with them, I definitely felt more at ease. I went in expecting to be under strict supervision and intense lecturing, but it turned out to be a very engaging learning process. I got…Continue Reading Week 7 : 3/11
Shadowing 3/2 Today in the morning, I encountered a problem regarding a user’s card not being able to read through at the Omega station. Jeff went through the standard procedures about how to deal with users like that: a Word document must be opened, and then the card will be swiped at the 2 readers…Continue Reading Week 6 : 3/4
Shadowing 2/23 During my shadow hour with Adrienne, we encountered several individuals with clicker issues. I learned the importance of first assessing the issue, seeing if the problem arose from anything outside the clicker’s software system, like physical damages, license problems, battery deficiencies and so forth. Any further issues that can’t be fixed by updating…Continue Reading Week 5 : 2/26