This is the last week of shadowing. It is bitter sweet; I feel like I know nothing because I still get nervous answering phone calls, etc. But at the same time I know I will be okay for next year.
For my last week shadowing, Jim Yee and I went over the questions that Ryan emailed out. There were some random information, but I learned a lot by answering some of these questions.
With Diane at help desk, I continued to answer the questions Ryan emailed out and I also sat at the main desk, answering phones, emails and chats when necessary.
For my last shadowing hour ever, I shadowed Ruhi and it was a bittersweet moment. Ruhi and I talked about the difference between help desk and site manager and we found pros and cons for both. To be honest I have no clue which one I prefer but regardless, I will try my best at which ever position I get.