You are never alone. You have many people with you no matter where you are. Victoria and Jim went over the TLT Professional Staff, and what they do. They are always there for you and are always willing to lend a hand. Jim had me make my own chart of all the Staff’s faces, names, titles, and a job description. At first, it was really overwhelming, but as the week went by, I realized how helpful it was to know who they were and what they did. Jim said he was going to quiz me on them next week, and what their role in our support system was. The next day, I had a shift in the Main Library SINC Site, and Hilton, another Senior Consultant, encountered an issue on the print line, where students’ print jobs weren’t being sent to the printers. I knew that Mickey takes care of Pharos, and I knew that the footprint would be sent to Tara, and should be assigned to Mickey. However, before we finished the footprint, the issue was resolved (thankfully). It was a good learning experience for me, because I felt empowered when I knew what to do, and who to contact.