March 8, 2015

No internship class was held this week due to correction day.

Site manager shadowing with Victoria and Jim mainly consisted of going over the TLT Blackboard page and all its content, including the Senior Consultant folder. There is so much information that it was a bit overwhelming and I know that I will need to look at everything again in my own time. Victoria also went over Sparky: what it is, how a student can create their account, and how to access it on the computer. Jim very briefly told me about Lotus Notes and helped me create my account on the Students Account Terminal.

In help desk shadowing, I finally helped with a chat and email. Jen had me figure out what I would do when faced with each problem before telling me what she would do and how she would approach it. Jen also let me create the Footprint for both to help me gain more experience with working the senior consultant version. Danny helped me get started with creating a Google Site for my final presentation.

This week was full of first’s. Creating my Lotus Notes account, creating my Google Site, and helping out with a chat and email. I hope that more chats, emails, and maybe even a phone call will come in. I feel that with Help Desk, the best way to learn is to have hands on experience, rather than Jen and Danny just going over potential problems. Let’s see what next week holds for me!