When I shadowed Sharon and Victoria this shift, I took attendance and started working on my resume. After taking Helen’s workshop, I wanted to integrate her lessons to my own. I used horizontal lines, 3 columns, ruler, etc. I liked this method more than a template because it allowed more room for creativity even though a template has more design options. However, I know exactly what I’m changing around and if I mess up or want to add experiences into my document, I wouldn’t be lost. I had my mentors look over it to see if I needed to tweak anything at the end.

This week Glen allowed me to assume the role of senior consultant. I did a few tasks here and there and asked Glen any questions I had about senior consultant. For example, I asked him the pro and cons of being a help desk.

This week, Adrienne allowed me to assume senior consultant as well. During that time, I was able to pick up a phone call. The user was angry about not being able to pay her summer tuition even though she signed up for classes. I told her that she should wait a bit if she just signed up for classes or that the tuition may not have been posted on SOLAR yet. However, she accused me of not doing my job, since she was always able to pay her tuition early. She asked me if I get paid by the school, to which I responded that I am a student. I talk about this experience because this marked my first angry user. Adrienne told me that it is nerve wrecking getting yelled at at first, but this role will help you toughen up because there will be many more like her. However, you just have to keep doing your job.

There was no class this week because of Roth Regatta! Though I didn’t mention it in last week’s post, I helped tape up the boat’s fins with Kyeong ( but they ended up throwing them out anyway). This week, I visited the team after my closing shift in SBS and helped with painting, shirt making, and cleaning up. The boat was amazing! We were able to get to second heat with the help of all the pushers and rowers. It was a fun experience and I urge more consultants to come.