Name: Timmy Tarantino
Age: 7
Location: Islip, Ny
Technical Comfort: Novice
Job Title: Grade School Student
Back Story
Timmy is a 8-12 year old kid that has some interest in the museum, but was more or less brought along with his parents for a day trip out of the house. He has no particular interest in any part of the museum, but is open minded in when is comes to choosing an exhibit or section.
Motivations
Timmy’s primary concern is having a fun time out with his family and being as interested as possible in the museum as a whole.
Timmy needs our service to help maintain interest as well as acquire more interest in segments of the museum.
Our interactive map of the museum will keep Timmy interested by supplying him with an enjoyable way to learn and spark further interest in parts of the museum. This will be done by attracting him with our use of colorful attention grabbing artwork and animations. Interesting infographic will also be on display for his parents to read to him.
Frustrations
Some annoyances that would deter Timmy from using our service would be lack of quality in our product such as sluggish animations, unresponsive controls, and unappealing UI. For example, if the wrong topic is selected or nothing is selected when he tries to, he may quickly lose interest or get annoyed, souring his museum experience from the start.
Their Ideal Experience
An ideal experience for Timmy would be him arriving with his family to the museum and upon entering he sees an Xbox Kinect with a projector displaying a large colorful replica of the lay out of the museum. Curious, he walks over to the sign that instructs him to stand on the mat in front of the Xbox Kinect if he would like to use our product. Once he stands there he will instantly see that waving his hands moves the cursor to different sections of the museum
“I like video games, I wish I could learn everything this way.”
Name: Jenn Pellagreno
Age: 20
Location: Stony brook, Ny
Technical Comfort: Intermediate
Job Title: Museum intern
Back Story
Jenn is a 20 year old woman working at the museum as an intern. Hard working and passionate, she is constantly looking to improve herself in her field of work.
Motivations
Jenn wants to be able to set up the exhibit without much involvement, and explaining it to guests should be straightforward. The addition of such an exhibit shouldn’t be a burden to her, but another tool for teaching patrons.
Frustrations
If exhibit setup is inconsistent or involves long waiting times, Jenn will be slowed down in preparing for patrons. If patrons also fail to understand the exhibit, or the exhibit fails to work as it was explained to her, she can lose confidence in her work, or gloss over the exhibit to limit her interactions with it.
Their Ideal Experience
Upon initial installation and when opening the museum, the exhibit should work with minimal input from the museum staff. Aside from adjusting the projection and Kinect for the environment of the installation, everything should work upon boot. A simple employee-facing interface should be present, and Jenn can easily and intuitively adjust the projection as needed.
“This is a great Idea and really helps me educate our customers as much as possible”
Name: Mike and Sasha King
Age: 35 and 33
Location: Queens, NY
Technical Comfort: Intermediate
Job Title: Restaurant Owners
Back Story
Sasha and Mike are a mother and father respectively looking to take their children out for a fun and educational day trip to the Long Island Museum. Since their kids are rather young(6 to 12 years old) they are worried that the kids may have trouble staying interested in some of the displies. Upon entering the museum they are glad to see their kids interested of the site of the Xbox Kinect.
Motivation
Sasha and Mike are looking for an experience that will entertain their kids while delivering some education. They’re hoping the exhibits will keep their kids engaged so they don’t have to.
Frustrations:
These two don’t want to waste the admission fee on something too vapid, so they want to see exhibits teaching their kids something, but they also don’t want their kids turned off of museums by a boring or unengaging exhibit. And if the exhibit doesn’t work as expected, they might need to put up with a temper tantrum or two. With that admission price, they also want to learn something as well, so the information conveyed shouldn’t be too basic.
Their ideal experience
Mike and Sasha should be able to walk into the lobby with their kids, and will probably be first to notice the interactive exhibit. Something as simple as pointing should be easy enough for their young kids, so they can bring their kids to the center, and show them how they can interact with pointing. They can choose an initial topic that interests them, and after that they can leave the kids to control the show. For the next few minutes, they can watch their children from the side while learning a thing or two about Long Island’s rich history.
“We love anything that helps inspire our kids to learn and this did a very good jobs at keeping our kids interested.”