This week Nam gave me a lot of responsibility. We had a student who was very upset, very hard to understand, and had a very hard time understanding us. Nam saw how difficult handling this person was going to be, so he let me be in control of the encounter.

I didn’t feel ready to take on such a loud, angry and disturbed person. I was actually a little afraid of him so I kept my distance. I had to spend about 20 minutes explaining to him that TLT was not stealing his print quota. The entire argument was absurd but I tried really hard to be nice to him and help him. It was a really bad experience and I’ll never forget it. I know why Nam made me do it, but I still wasn’t happy with him for making me do it.