Tuesday I had a pretty normal day with Adrienne and Manvir. The shift is from 6-7p.m. so the students are settled in and there aren’t usually huge problems. I think that I would be a good Site Manager because I enjoy customer service and it comes easy to me. The only worry I have is not knowing enough. I try to look at old footprint tickets regarding software issues on downtime. I’m pretty good at assessing printer issues or computer issues in person.

Victoria teaches me a lot during the hour we spend together on Wednesdays. We talk a lot about TLT and life. I’m sad that she’s graduating because I usually ask her my Help Desk questions and what the right thing to do on the phone is.

On Thursday Nam tricked me while I was at Help Desk. He Valero chatted me under a fake name. I like answering chats because I can take a second to think about what I’m going to say, and how I’m going to say it. I’m starting to feel better about the internship. I know that I know things, it just takes practice to be smooth.