Tuesday Victoria reminded me where the Excel sheet was that says all the TLT supported sites. It’s really important to know where it is because an angry teacher could call at any moment. The rest of the day was quiet and we looked through old footprints.

On Thursday Nam prank called me at Help Desk and I knew it was him the second I answered the call. I tried not to laugh but his phony voice was really funny. He asked me something about Qualtrics and I helped him. Then he called back as himself and asked for Eddie. He was happy that I humored his failed attempt at tricking me!

In class on Friday Rachel talked about e-digication and how to make our portfolios really nice. I have friends that are digication consultants in the TLT Media Lab and they told me they would give my e-portfolio a look before I finish it up for good. I really like working on my e-portfolio. Learning from Rachel put me in the mood to work on it. I want it to be impressive and personal.

I’ve been having trouble working with Google Sites. I don’t like it as much as you.stonybrook.edu or the digication website. It’s going to take a while to make it look how I see it in my head. This weekend I’m going to watch some tutorials for Google Sites.

Lynda.com is a really useful website that I enjoy a lot. I am getting my first DSLR camera for my birthday next month so I have been watching beginning photography videos on Lynda this past week. On Tuesday it was slow so Victoria and I went through Lynda.com categories to see what it provided. I figured if someone asked me if I knew a specific program, and I didn’t, I could direct them to Lynda.com.

Parth subbed for Eddie on Thursday and we played “musical phones.” Parth is silly and I was hesitant to participate in his game but we ended up having fun with consultants who were working at that time. Jenney was downstairs in Main and we practiced transferring calls back and forth. I also learned how to start a conference call and keep adding people to one call. At one point it was Jenney, Erika, Diane, and another consultant all on the phone at once.

The Help Desk phone is good because it has a screen that gives you options to choose from. The phone in Main doesn’t have a screen so you really have to know the procedure for transferring calls or you could hang up on someone.

The internship isn’t as bad as I thought it would be. I like working at TLT and I feel much more friendly with my co-workers because of the internship. Next year is going to be really great.

Tuesday I had a pretty normal day with Adrienne and Manvir. The shift is from 6-7p.m. so the students are settled in and there aren’t usually huge problems. I think that I would be a good Site Manager because I enjoy customer service and it comes easy to me. The only worry I have is not knowing enough. I try to look at old footprint tickets regarding software issues on downtime. I’m pretty good at assessing printer issues or computer issues in person.

Victoria teaches me a lot during the hour we spend together on Wednesdays. We talk a lot about TLT and life. I’m sad that she’s graduating because I usually ask her my Help Desk questions and what the right thing to do on the phone is.

On Thursday Nam tricked me while I was at Help Desk. He Valero chatted me under a fake name. I like answering chats because I can take a second to think about what I’m going to say, and how I’m going to say it. I’m starting to feel better about the internship. I know that I know things, it just takes practice to be smooth.

This week Nam gave me a lot of responsibility. We had a student who was very upset, very hard to understand, and had a very hard time understanding us. Nam saw how difficult handling this person was going to be, so he let me be in control of the encounter.

I didn’t feel ready to take on such a loud, angry and disturbed person. I was actually a little afraid of him so I kept my distance. I had to spend about 20 minutes explaining to him that TLT was not stealing his print quota. The entire argument was absurd but I tried really hard to be nice to him and help him. It was a really bad experience and I’ll never forget it. I know why Nam made me do it, but I still wasn’t happy with him for making me do it.

On Tuesday Adrienne, Manvir, and I had life talks because it was a slow day. It’s nice to get to know them. Manvir is a Political Science major and he wants to be a policy analyst. I have a Political Science minor, so we were talking about internships, life, and figuring out what we’re doing.

I keep thinking about whether I want to be Site Manager, Help Desk, or Special Projects. I know that everybody wants to be a Site Manager, but I’m not really interested in it. I think Special Projects would be the best for me because I want to do something I like to do. I’m creative and I think that I could fully say I want to do Special Projects if I knew a little more about it. Help Desk is okay and it definitely forces you to be very professional. North Reading Room Up is really crowded and rowdy and I don’t like it. I’m pretty sure I’d much rather be like Lisa. She works in the Media Lab mostly, but she also has hours in Main.

Parth subbed for Eddie in Help Desk and he was really serious with me. He was asking me things I had never even heard of. I know he was trying to teach me, and i know people say he’s one of the best mentors, but I felt discouraged.

I really hope I start to feel like I actually know things.