April 5th, 2015 (Week 9)

This week’s shadowing hours ran smoothly. I was given control over the Help Desk once again, and I was able to answer a call or two without the help of Medha or Lillian. I feel that I am getting the hang of answering phone calls now.

I also sat in on an interview this week. It was interesting being in the perspective of the interviewer rather than the interviewee. For me, it was hard to be a harsh judge. I really have to pay attention to how the candidates work together and how they perform in a group. I also have to try and picture how they would treat users and address problems that a consultant might face. Overall, it was an enlightening experience that I grow from.

For this week’s internship class Steven, Celia, and Victoria showed us how to use html tags! I was always interested in learning how to format websites and add content to my e-Portfolio. However, I have never tried looking up how to do it. Using html reminds me of the time I took computer science classes in high school. I would always have to create a tag, add content, and then close the tag. The senior consultants’ presentation was informative and easy to follow. It seems very similar to what we will be doing when we give workshops to other consultants. I like how the documentation was helpful in catching me up with everyone else when I got stuck on a certain step. The documentation was organized and simple to follow as well. I will be noting these tips when working on my own workshop and documentation.