March 12, 2014

It has come to the point where I am taught what to do and what not to do in various situations. I believe that this is important because I get to learn from other people’s mistakes.

The first physical issue I encountered with Ruhi was that the consultant computer monitor did not turn on. We checked if someone submitted a trouble ticket to get it fixed and someone did not. So Ruhi asked me to submit the ticket for her and I did so.

After that, it was pretty quiet. There were no phone calls what so ever and no one was really asking for help. It was also relatively quiet as well.

We started talking about the logic behind certain things and little things that we, as consultants and even as students, should take notice.  As a student who paid for the technological services there are some things I did not pay attention to nor do I know about.

First thing is our Collaborative Learning Areas (CoLA). I was very excited when I found out about this in freshmen year and I myself used it (by reserved online). It surprises me as to how many students do not even know about CoLAs let alone how to reserve them by themselves. It does save a lot of time on the student’s part and students can make reservations way in advance. It is very useful if students have a set study group and time.

We are able to check if the status of certain systems are “sick”. I found this to be a very cool function of the new DoIT website. It will tell you the different programs and if there is an issue or not. Under that section, there is a place where tell you the schedule maintenance time. Students, faculty and staff should have no excuses when certain systems are down because the information is all up on the website.

The photo on the right will be on the front page of the DoIT website and will let anyone know what is going on with the system. I think it is great to make sure if things are running and also if students experience any issues with any of the application, students can tell if its their computer that is the issue or the system itself. Then students can let the technicians know because they wouldn’t know there was in issue unless the students let them know.