May 8, 2014

Today is my last day of shadowing site managers; Ming & Nam. It was bitter sweet day because I have learned a lot but not all. I spent a lot of time looking through foot prints to learn about what is going on and how to address certain issues.

Nam pulled up a few footprints and asked me questions such as “what is wrong with this foot print?”. “what makes this footprint a bad footprint?”, “What should have the consultant/senior consultant put in the description box in addition to what he/she has?”, etc. There are a few key things that you do not miss when filling in a footprint ticket.  As a refresher, in order to create a good foot print ticket, whoever is submitting the ticket has to be very specific. That includes, names of the machines, locations, issue, user’s information, what the user told you/what s/he did, what you told the user. etc. Anything that will give the faculty insight as to what is happening so they know the real issue.

I spend the rest of the time making sure the questions on SB Connect were being answered and helped out anyone that came to the desk.