This week was the final week of shadowing for help desk and site managers. During my shadowing with help desk it was like a regular shift. Adrienne went over the professional staff members to contact that deal with Sparky and Blackboard. There were not really any phone calls or emails to answers during the shift. […]
This week during shadowing at help desk, I assumed the general duties of answering the phone, live chat, and emails. I answered a user’s question about using virtual SINC site outside of the United States and informed the user that it should work since it’s a browser based program. I think it’s important to know […]
During my help desk shadowing I again managed all functions of the help desk by answering phone calls, live chats, and emails. I did help a user that came in and had trouble uploading a video file to her e-portfolio. The user was getting an error message where it stated that the file size was […]
During this week, while I shadowed help desk consultants they basically let me take over for them. The senior consultant sat next to me while I was in charge of the phone, email, and live chat. I remember that during one of my shifts I got a live chat about using VoiceThread. VoiceThread is a […]
This week during my shadowing with senior consultants we went over a mock scheduling practice. I think that as a senior consultant, and especially site managers, it’s important to know how to schedule consultants during the temp, perm and final weeks. Even before becoming an intern, I knew that scheduling would be a difficult but […]
This week during my shadowing with Adrienne and Jen Sang we went in-depth and talked about public and consultant workshops. They both shared with me about the basic procedures when setting up workshops for students. They informed me that consultants give 1-3 workshops every month depending on when they send their availability to Chris/Tara. Adrienne […]
The week after spring break was another week where the Friday schedule followed a Monday schedule, resulting in no internship class however I still learned a lot from my shadowing hours. After spring break I switched some of my shadowing hours so that I could get some shadowing down in the TLL office. Previously I […]
SPRING BREAK YEAH! No shadowing or internship class took place during this period however I did work on my ePortfolio and final project on Google Sites
This week’s internship class we had two guest speakers from the Library to come over and talk about the different databases that are offered by the school. I personally have yet to write a research paper but if I ever need to, this internship class definitely pointed me in the right direction. If you go […]
This week’s Friday became a Monday due to snow days and as a result there was no internship class for the week making for a strange experience. However, there was still shadowing hour and much to learn about! During my shift with Celia and Ming, I learned a lot of important information on Lotus Notes […]