This week was the final week of shadowing for help desk and site managers. During my shadowing with help desk it was like a regular shift. Adrienne went over the professional staff members to contact that deal with Sparky and Blackboard. There were not really any phone calls or emails to answers during the shift. […]
This week during shadowing at help desk, I assumed the general duties of answering the phone, live chat, and emails. I answered a user’s question about using virtual SINC site outside of the United States and informed the user that it should work since it’s a browser based program. I think it’s important to know […]
During my help desk shadowing I again managed all functions of the help desk by answering phone calls, live chats, and emails. I did help a user that came in and had trouble uploading a video file to her e-portfolio. The user was getting an error message where it stated that the file size was […]
During this week, while I shadowed help desk consultants they basically let me take over for them. The senior consultant sat next to me while I was in charge of the phone, email, and live chat. I remember that during one of my shifts I got a live chat about using VoiceThread. VoiceThread is a […]
This week during my shadowing with senior consultants we went over a mock scheduling practice. I think that as a senior consultant, and especially site managers, it’s important to know how to schedule consultants during the temp, perm and final weeks. Even before becoming an intern, I knew that scheduling would be a difficult but […]
This week during my shadowing with Adrienne and Jen Sang we went in-depth and talked about public and consultant workshops. They both shared with me about the basic procedures when setting up workshops for students. They informed me that consultants give 1-3 workshops every month depending on when they send their availability to Chris/Tara. Adrienne […]