April 19, 2015

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Week 12: 04/17/2015 ECC Tour and Shadowing!

Week 12: 04/17/2015 ECC Tour and Shadowing!

During this week, while I shadowed help desk consultants they basically let me take over for them. The senior consultant sat next to me while I was in charge of the phone, email, and live chat.  I remember that during one of my shifts I got a live chat about using VoiceThread. VoiceThread is a […]

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